Privacy Policy

Who We Are (‘we’ or ‘us’ or ‘our’) gathers and processes your personal data in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why, and when we collect and process your personal data.

This Privacy Policy applies when you use websites, mobile or tablet apps, subscription, comment, or other services from us (collectively, the “Services”).

We can be contacted by email: [email protected].

Information That We Collect

When you use the Services, e.g., purchase a subscription or other products, browse our sites, use our apps, complete a survey, etc., your personal information is collected by us.

Personal information is information that identifies you as an individual or relates to an identifiable individual.

We use and process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal information is collected in several different ways, including registration forms, billing, user-generated content (e.g., comments), survey, contacting our service center, etc.

The personal information that we may collect includes:

  • Email (only applicable to account registration for our newsletter service and subscription)

How We Use Your Personal Data

We take your privacy very seriously. We do not sell your data, and not share or disclose your data without your consent unless required to do so by laws. We only retain your data for as long as is necessary and for the purposes specified in this notice. The purposes and reasons for processing your personal data are detailed below:

  • to fulfill our obligations of serving you via our website or email newsletter that you signed up with us;
  • to improve the quality of our products or services in meeting our customers’ requirements;
  • in specific cases, we will be contractually obligated to share your data with one of our third-party partners (such as payment processing, membership handling, etc). In these instances, we will make it clear that the third-party partners, which the data you share will be transferred to, follow international privacy data protection regulations.

Sharing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third-party partners to provide the below services and business functions, those third-party partners collect and process your data governed by their privacy policy.

We may share your personal data with the following entities:

  • third-party service providers such as Stripe or Paypal for payment processing, internet service providers for website hosting and technical support, etc.
  • our affiliated companies;

International Transfers of Personal Information

Our third-party service providers such as Paypal or Stripe are U.S. companies. They comply with the EU-U.S. Privacy Shield Framework Principles (the “Privacy Shield Principles”) with respect to the collection, use, and transfer of personal data between the European Economic Area and the U.S. This ensures international transfer of personal data between the European Economic Area (EEA) or Switzerland, and US in full compliance with General Data Protection Regulation (GDPR) at a high level of the protection of personal data, in case such international transfer takes place.

Safeguarding Measures

We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction and have certain qualified security measures in place.

Encryption is our security strategy to ensure the stored personal data can be accessed only by the authorized roles and services with audited access to the encryption keys.

Personal data is encrypted and stored in a private and isolated environment for extended security.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services/deliver products, we will not be able to offer some/all of our products or services without it.

How Long We Keep Your Data

We retain your personal data for as long as necessary for the purpose for which it is collected, to provide you with our services as our users on sites and apps.

Your Rights Under General Data Protection Regulation

If you are a resident from the European Economic Area (EEA) or Switzerland, EU General Data Protection Regulation (GDPR) grants you the right to access any personal information that we process about you and to request information about:

  • what personal data we hold about you
  • the purposes of the processing
  • the categories of personal data concerned
  • the recipients to whom the personal data has/will be disclosed
  • how long we intend to store your personal data for
  • if we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request the erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Please bear in mind that if you exercise such rights, this may affect our ability to provide our products and services.

Individuals under 16

We do not intentionally and knowingly process personal information from individuals under the age of 16. Personal data of users under the age of 16 will be processed only if consent is given or authorized by the holder of parental responsibility for the child. We will make every reasonable effort to verify in such cases.

Lodging A Complaint

We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Update to Our Privacy Policy

We may update this notice from time to time. All changes will be posted and updated here. We will notify you directly by email (if we hold one for you) or by other appropriate means if any significant changes occur. Any changes to the privacy policy will become effective when the updated policy is posted. We advise you to check back here frequently to review the most current version of this notice.

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